Shipping policy
Hayaak delivers throughout Pakistan. Below are our shipping charges, estimated delivery times and guidelines for receiving your order.
1. Shipping Charges
Our standard shipping charge is Rs. 199 per order. Shipping charges are displayed at checkout before you complete your purchase.
2. Estimated Delivery Times
Delivery estimates apply after your order has been dispatched.
| Delivery location | Estimated delivery time |
|---|---|
| Lahore | 1–2 working days |
| Other areas of Punjab | 3–4 working days |
| Other provinces and remote areas | 5–7 working days |
Working days exclude Sundays and public holidays.
These timelines are estimates, not guaranteed arrival dates. Delivery may take longer depending on travel time, courier routes, weather, road closures, public holidays, local disruptions and access to your area.
3. Order Confirmation and Dispatch
Please provide a complete delivery address and an active phone number when placing your order. We may contact you to confirm details before dispatch.
Incomplete information, stock availability or difficulty reaching you may affect dispatch. Orders placed during holidays or busy periods may require additional processing time.
4. Delivery Details
To help us deliver your order smoothly:
- Include your house or shop number, street, area, city and a nearby landmark where helpful.
- Provide an active phone number and remain available for courier calls.
- Arrange for someone to receive the parcel at your address.
- Contact us promptly if your address or phone number needs correcting. Changes may not be possible after dispatch.
5. Tracking and Delayed Deliveries
For a delivery update, contact us with your order number and the phone number used at checkout. Where available, we can share courier tracking information.
If your parcel has not arrived within the estimated delivery window, please contact our team so we can check its status with the courier.
6. Missed or Unsuccessful Delivery
If the courier cannot reach you, locate your address or hand over the parcel, delivery may be delayed or the parcel may be returned to us.
Contact us if you miss a delivery attempt. Re-delivery depends on courier availability and the parcel’s status. Any additional shipping charge will be explained before re-dispatch is arranged.
7. Damaged, Incorrect or Missing Items
Please check your order after receiving it. If an item is damaged, leaking, incorrect or missing, contact us as soon as you notice the issue.
Share your order number, a brief explanation and clear photos of the parcel, shipping label and affected product where relevant. Keep the product and packaging until we have reviewed your enquiry.
8. Our 15-Day Return Request Window
You can submit a return request within 15 days of receiving your order. Contact us before sending anything back.
Return and refund requests are reviewed individually. Refunds are subject to verification, evaluation and approval. Please refer to our Return & Refund Policy for full details.
Contact Us
Call or WhatsApp: 0301-0010014
Email: support@hayaakonline.com
Address: Shop LG-20, Basement, IT Tower, Lahore, Pakistan.
